NOTE: CROP CIRCLES HAVE BEEN REMOVED! TESLA managed to get them off!

E-mail sent to TESLA on 6th Decemeber 2020.

Hi (BLANK),

Thank you for the e-mail and footage of the second Model 3 demonstrator ‘test’.

When my car was with Tesla Bristol both yourself and (BLANK) acknowledged that there was a problem and that it would be rectified.

That was before the second windscreen was replaced. After the second screen (the one with the suction marks all over it) and (BLANKS) ‘test’ over the weekend “it’s now called a characteristic of the car”. But only the white ones I might add. The blue loan car didn't have any 'characteristic' whatsoever, we have the footage of that. Something that cannot be denied.

During our conversations on the phone, you mentioned you were trying to ‘replicate’ the issue so you can find a solution. No solution was mentioned in yesterdays phone call. Just the new ‘characteristic’ of the Model 3.

While searching TESLA, TESLA manual and TESLA forum, I cannot see any information anywhere from the company about this new ‘characteristic’.

I would assume this information would be made public? Surely if a permanent smear/distortion was part of the accessory pack for the Model 3 would be required to disclose it? It would be even more relevant if the owners had to wear glasses or were long-sighted or short-sighted? I have normal vision and it is far from clear.

Regarding the footage, and thank you for sending it, your ‘test TESLA ‘has only been presented with one clip and that wasn’t in the rain, but with the windscreen washer. THAT IS NOT A TEST nor indeed is it at all comparable to the issues that mine is having. When (BLANK) mentioned Friday about the findings being in on Monday I assumed it would be more than a single clip. I realise you cannot summon rain when needed but the videos I have supplied were in actual rain. In actual driving conditions. No washer fluid. And even if you compared your clip to mine - they are night and day. See attached footage in other e-mails. What I’m experiencing isn’t a mere smear as in the video you provided for the demonstrator. It’s an extreme distortion. And covers way more of the screen than (BLANKS) test and doesn’t evaporate. TESLA and TESLA Toolbox are well aware of it but are now saying ‘characteristic of the car’, when before it was an acknowledged problem. Compare the footage of the loan car to the ones of my car or even (BLANKS) test. They look very different in the severity of visibility. Again, see attached video. Had I known or been told that White Model 3 Teslas have this ‘characteristic’ I would have opted for the blue or grey, or black.

This new finding of the ‘characteristic’ could only have come from someone else (Edit - this was confirmed in person by Tesla Bristol). Someone ABOVE. Was (BLANK) a part of the manufacturing process of the TESLA model 3? Unless the above is true, I would assume he wouldn’t have authority to suddenly call something a ‘characteristic of the car’ that impacts a persons vision while driving? He would need to have been given that authority from ‘above’. I have been trying to speak to that person ‘above’ and being told they don’t exist (Apparently TESLA doesn't have a main UK Head Quarters, Just a toolbox, and no one above the current manager at each branch). I am very happy to speak to someone 'above' Bristol and welcome the opportunity. But you have to give me that opportunity. Because surely I deserve at least that much. We all have people we are accountable too, including (BLANK). All I am asking is that someone senior calls me to explain what is happening with my car and what can be done.

I realise and understand that you have already replaced the glass twice but that doesn’t absolve TESLA of the problem as the problem persists.

During our very first communications back in August, I explained that ‘Halfords’ saw the issue immediately with the skipping of the upper part of the blade. This would explain why the passenger side and the lower half of the screen remain clear.

Please also understand that you have a care of duty to your customers. Replacing the windscreen is not care of duty if the fault/issue/characteristic (on white cars only) remains.

The fact that TESLA are now saying ‘sorry, nothing we can do’ is quite frankly appalling when they know full well my problem is a valid one.

I do not expect a car costing $$$$ or for that matter one that cost £5k to have a 'characteristic' to cause such a high level of visionary distortion.
(BLANK) you have always been very pleasant and all I am trying to do is find a solution to the issue. Because this is an issue. I really need someone to contact me with some authority who can truly explain all of the above.
Wayne Goss.

#waynegoss #tesla