How do ensure that your business grows, despite the challenges of today? Michael Virardi explains his philosophy on how companies can overcome the challenges posed by the Covid-19 crisis and any crisis.
The first pillar is the psychology of the individual; it’s crucial that people take care of themselves first before they help anyone else.
The second pillar is the psychology of the customer (customer experience); it is vital that companies deal with their customers with empathy as everyone is in this situation together. People go through these three psychological phases during crisis: Emergency, Regression, Progression. Moving from regression to progression is key to growth.
The third pillar is the psychology of the team; as one great saying says "If you want to go quickly, go alone. If you want to go far, go together."
Chapters:
00:00 Introduction
0:28 First pillar: Psychology of the person
1:02 Second Pillar: The psychology of the customer /Customer Experience
3:50 Third Pillar: Team psychology
About Michael R. Virardi:
Michael R. Virardi is a world-renowned trainer, speaker and best-selling author on public-speaking, leadership and business culture.
Working in over 19 countries and with some of the world’s most prestigious and recognised companies, such as Google, The American P&I Club, Microsoft and Ericsson, Michael has now become one of the most highly respected and in-demand speakers and trainers in all continents.
He has written two best-selling books (“Positive Impact” and “Crisis? Let’s Beat it”) that also feature on Amazon, and is currently working on his third book on the topic of public-speaking and presentation skills. His 2016 “The Circle of Trust™” address, at the 5thHR Minds Forum in Berlin, Germany was voted the best of the entire two days and has been seen and shared by thousands of viewers online.
Connect with Michael on LinkedIn: https://www.linkedin.com/in/michaelvirardi/
Follow Michael on INSTAGRAM: https://www.instagram.com/michael_virardi/?hl=en
Like Michael on FACEBOOK: https://www.facebook.com/MichaelVirardi
Visit Michael's website: https://www.michaelvirardi.com/
#BusinessTips #BusinessIdeas #MichaelVirardi #BusinessGrowthTips
The first pillar is the psychology of the individual; it’s crucial that people take care of themselves first before they help anyone else.
The second pillar is the psychology of the customer (customer experience); it is vital that companies deal with their customers with empathy as everyone is in this situation together. People go through these three psychological phases during crisis: Emergency, Regression, Progression. Moving from regression to progression is key to growth.
The third pillar is the psychology of the team; as one great saying says "If you want to go quickly, go alone. If you want to go far, go together."
Chapters:
00:00 Introduction
0:28 First pillar: Psychology of the person
1:02 Second Pillar: The psychology of the customer /Customer Experience
3:50 Third Pillar: Team psychology
About Michael R. Virardi:
Michael R. Virardi is a world-renowned trainer, speaker and best-selling author on public-speaking, leadership and business culture.
Working in over 19 countries and with some of the world’s most prestigious and recognised companies, such as Google, The American P&I Club, Microsoft and Ericsson, Michael has now become one of the most highly respected and in-demand speakers and trainers in all continents.
He has written two best-selling books (“Positive Impact” and “Crisis? Let’s Beat it”) that also feature on Amazon, and is currently working on his third book on the topic of public-speaking and presentation skills. His 2016 “The Circle of Trust™” address, at the 5thHR Minds Forum in Berlin, Germany was voted the best of the entire two days and has been seen and shared by thousands of viewers online.
Connect with Michael on LinkedIn: https://www.linkedin.com/in/michaelvirardi/
Follow Michael on INSTAGRAM: https://www.instagram.com/michael_virardi/?hl=en
Like Michael on FACEBOOK: https://www.facebook.com/MichaelVirardi
Visit Michael's website: https://www.michaelvirardi.com/
#BusinessTips #BusinessIdeas #MichaelVirardi #BusinessGrowthTips
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