Think Chatbot: Creating a Dual Language Chatbot

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Published Feb 17, 2021

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Welcome to another episode of Think Chatbot, a series where Alex and Jacob create a chatbot in 45 minutes.

In this episode, Alex and Jacob dive deep into creating a dual-language chatbot. Multilingual chatbots are on the rise as businesses adopt the technology to serve their customers and workforce.

Using ubisend, Jacob creates a chatbot that responds to users in both English and German. Rather than creating multiple chatbots, one for each language, he trains a single chatbot to communicate in both languages.

Jacob creates a conversation that allows users to set their preferred language when first speaking to the chatbot. He also updates existing chatbot information to match the needs of both languages.

Dual language chatbots are the perfect choice for businesses with either a multilingual workforce or multilingual customer base. You're able to answer questions, provide help and share product information with a range of people - without having to create multiple chatbots.

This episode was a touch shorter than normal, showing how easy it is to create a multilingual chatbot with ubisend. ubisend's NLP engine supports pretty much every written language, get in touch if you'd like to see more examples of languages in action.

Got a question? Leave it in the comments and we'll get back to you. Don't forget to subscribe to the channel for more insightful chatbot content.

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