Social protection administration in the time of COVID-19: key lessons and best practices

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Published Aug 28, 2020

The crisis has highlighted that the ‘machinery’ (people, technology, infrastructure) of social security is a critical tool for governments. As such, it requires ongoing maintenance and investment in order to be able to adapt to new risks. COVID-19 has shown that social security institutions are an essential component of a broader eco-system that must be available around the clock to support governments in delivering relief to people in times of crisis. This has made many new inter-dependencies, and new risks, emerge as part of this complex eco-system. As we now look ahead, we must focus on areas that will require further attention to enhance the ability of social security to strengthen its response further ahead of the next crisis.

Read more about the webinar discussion and access the slide presentation: https://socialprotection.org/social-protection-administration-time-covid-19-key-lessons-and-best-practices

Speakers:

Totsie Memela Khambula, South African Social Security Agency (SASSA)
Hosea Kimutai Kili, CPF Financial Services
Cliff Groen, Government of Canada
Edmund Cheong Peck Huang, Social Security Organization of Malaysia

Moderator:
Dominique La Salle, International Social Security Association (ISSA)

This was the first webinar of a series of four live webinars within the framework of the International Training Centre of the ILO’s online course on E-Coaching on Social Protection: Towards responsive Systems. The course provided comprehensive information and analysis of the social protection response to the COVID-19 pandemic.

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Social protection administration in the time of COVID-19: key lessons and best practices

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